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Frequently Asked Questions About Pi Pergola

These are some of the most common pergola questions retail customers will ask (faq’s).

What is a retractable lateral arm pergola?

A lateral arm retractable pergola uses spring-loaded arms to provide tension to the fabric as it rolls from the drive tube. The springs push out the arms to keep the fabric tensioned while the pergola is extended. The motor or gear retracts the unit by winding up the fabric on the roller tube. The arms fold as the fabric is rolled. The retractable pergola is unique in that it may be extended as needed and only as far as needed offering unlimited utility. Retractable pergolas are commonly used to shade outdoor areas like a deck or patio, and are operated with a manual crank or remote-controlled motor to extend or retract the pergola.

Why buy a retractable pergola?

Several reasons: first, they make a sunny deck or patio habitable and much more enjoyable on hot days. They block from 40% to 98% (depending on fabric) of the sun’s harmful UV rays, protecting people from sun damaged skin, reducing sun generated heat gain by 10 to 15 degrees, and reduce sun bleaching of rugs curtains and furniture near patio doors and windows. Retractable pergolas add that final touch to other investments you make in outdoor living. Unlike a stationary pergola, the benefit of a retractable pergola is that on cloudy days and in winter time the pergola stays retracted maximizing natural light through the windows. In addition, a retractable pergola does not have to be removed and re-installed seasonably.

How can I order from Pi Pergola?

Simply request an in home estimate from one of our dealers on our web site by clicking “Get a quote”. Fill out the information request form and we will have the nearest dealer contact you.

Why are there no support poles on retractable pergola?

None are needed. The pergola is especially designed to provide sun and light rain protection without poles. Besides, support poles block the view.

Are they wind sensitive?

Retractable pergolas are engineered to tolerate light to moderate wind below 25 mph. They can also be equipped with an automatic wind sensor to retract at winds above those levels. However, a wind control is not a replacement for common sense. If the wind makes you want to go in, so should your pergola. On sunny, but windy days you can keep the pergola partially extended and still keep your windows shaded.

Why a retractable pergola instead of a fixed one?

Retractable pergolas allow you to open it when you need it and close it when you don’t. On dreary days, you can get all the available light on your deck or patio and light inside the house.

How long does the fabric last?

Our fabrics are 100% solution-dyed acrylic fabric. The fabric is warranted for 5 years by the manufacturers (See separate warranties from each manufacturer). The thread is usually the weak link for the fabric. Unlike regular synthetic thread commonly used by others, our thread will not break down before the fabric.

What colors are available?

Pi Pergola has its own selection of over 100 solid and striped solution dyed acrylic fabric choices from Para, plus all the Sunbrella, Sattler, and Dickson patterns.

What sizes can a retractable be made in?

Pi Pergola retractable pergolas can be up to 35 feet wide as a standard order with up to a 14 foot projection. Wider than 35 feet units can be manufactured but must ship partially assembled because of shipping limitations. Our pergolas line can project out over 20 feet.

What do they cost?

We sell thousands of pergolas annually. Prices can range from $2000 to $5,000 depending on model, size, and accessories. These quotes are for delivered and installed pergolas.

Can I install it instead of using a dealer?

You can…. It is false economy. A dealer installed pergola is warranted, and supported after the sale. Installation requires drilling holes in your house or roof. Don’t you want an experienced person doing that? In our experience, you greatly benefit from having an experienced pergola person visit your home, help select frame color, fabric selection and make accurate measurements for width, pitch and projection to make sure your pergola will shade you like you want, and will fit and function properly.

How long should they last?

With proper care, they can be expected to last a minimum of 10 years before service may be needed. The Pi Pergola frame enjoys a 15 year limited warranty. We often recover a serviceable Pi Pergola frame older than that.

How long does it take to get one after I place an order?

Normally it takes about two – three weeks for a retractable. Special fabric and frame colors take a few days longer. White, Sand, and Mocha frame colors are the most common, and therefore typically experience the fastest delivery.

I have seen mesh fabric used in a valance. What’s the deal?

Mesh fabric blocks the sun but allows you to see through it. You can have a longer valance for west and south west facing decks that give shade and view. Order either the “Valance-Plus”, which is a retractable valance extension, or you can order an additional Velcro valance that can be attached by hand when needed.

Can I get a small retractable for a window or door?

Absolutely. Retractable window pergolas and screens are available in all sizes.

If I have a business, can I get lettering on the pergola?

Certainly. We can get that done for you or you can have a local sign shop do it.

Why pick Pi Pergola over other manufacturers?

First of all, we have been in the pergola industry since the 2016’s. We are committed and will be around long enough to service any warranty 5 years from now. Others may not be. Secondly, we offer superior quality products with the industry’s widest range of frame and fabric choices at competitive prices.

What will a retractable do for my air conditioning costs?

It will definitely put shade on the deck, patio, windows, walls and /or sliding doors under it. This greatly reduces heat and solar heat gain particularly on Southern and Western exposed windows. Each installation varies, so it is tough to quote dollar savings, but you will notice that your AC unit cycles less frequently. Not only will you get utility savings but will add extra years of service to your air conditioning system. Please ask your sales person for a copy of the “Pergola” energy savings study, completed by an independent laboratory that states that you can save up to 25% off your energy costs. Feel free to look at our “Benefits” page on our web site for more information.

How do I operate my retractable pergola?

One option is manually operated using a simple removable hand crank. The better approach is to include a motorized capability with a hand held remote which makes it easier to operate, and will increase your usage of the pergola. You may specify your motor or gear either the Left or Right end of the pergola. The motorization of your pergola provides the additional option to include a Sun & Wind sensor that automatically operates your pergola as you program it. A My-Link system is also available to control your pergola with a smartphone.

How do I install my retractable pergola?

First, it is wise to overlap the width of the area requiring shade by 6″ – 12″ on each side, if the deck faces south. The reason for this is that the shade shifts on the deck during the day from left to right, and making the pergola wider helps keep the deck shaded as much as possible as the sun shifts. Extending the projection beyond the deck is more important if the deck faces west. The extension or projection should be the area you want covered plus 12″ – 18″. Remember, the sun isn’t always directly overhead. In addition, you don’t have to extend the pergola all the way at all times. The extra 18″ is cheap assurance of the shade you need. So, the width may need to be 12″ – 24″ wider than you think it should be and the projection maybe needs to be 12″ – 18″ more than you think it should be.

What is the warranty on a retractable pergola?

The frame on the Pi Pergola has a limited 5 year warranty. The fabric cover is warranted for 2 – 5 years. The motors and controls are warranted for 5 years (See separate manufacturer’s warranties for fabrics and motors).

How do I decide how large the pergola should be?

First, it is wise to overlap the width of the area requiring shade by 6″ – 12″ on each side, if the deck faces south. The reason for this is that the shade shifts on the deck during the day from left to right, and making the pergola wider helps keep the deck shaded as much as possible as the sun shifts. Extending the projection beyond the deck is more important if the deck faces west. The extension or projection should be the area you want covered plus 12″ – 18″. Remember, the sun isn’t always directly overhead. In addition, you don’t have to extend the pergola all the way at all times. The extra 18″ is cheap assurance of the shade you need. So, the width may need to be 12″ – 24″ wider than you think it should be and the projection maybe needs to be 12″ – 18″ more than you think it should be.

Is the width of the pergola its true width or is it different due to the hood, end caps, and motor?

If you order a 17′-wide pergola, the overall width of the pergola frame including motor, and end caps is 17′. The actual fabric width (Fabric coverage) will be 5″ less or 16′ 7″ wide. The hood will be about 1 inch larger at 17’1” to fit on the 17’ frame.

Do I need a protective hood?

If your installation is under an eve or soffit, no. If the pergola fabric will be exposed to sunlight and weather, it is a worthwhile purchase. A hood protects the pergola and motor from water and dirt when not in use. It is like a garage for your car. Without a hood, dirt will lay on the top exposed part of the fabric on the roller tube, and will ruin the fabric over time.

When an pergola is fully extended, what is the height of the pergola front bar in relation to the mount point height?

The drop from the mounting point of the pergola to the front bar when the pergola is fully extended is easily adjusted by you. First determine how high you want the front bar to be off the ground when the pergola is fully extended. Typically the front bar should be between 7’ or 8’ off the deck when the pergola is extended. The valance then hangs another 8” below the front bar. We recommend that for every foot of projection out from your house you go, you measure up 2 to 3 inches from the desired front bar height when the pergola is extended. This is the point where the pergola should be mounted on the wall. We understand that the ideal may not be possible or even desirable in many installations. This is why we have a very adjustable pergola system.

The adjustment of our pergola can be up to 45 degrees. Most typically for example, an pergola with a 10′ extension or projection would have a recommended 30″ drop. This means, if you mount the pergola 10′ high, the front bar will be 7’6″ high when the pergola is fully extended. Let’s say you mount your pergola 9′ high and you want the front bar 7′ high when the pergola is fully extended. The drop would be 24″. You could also adjust the pergola to have a 5′ drop or no drop at all. The adjustment is up to you. However, the closer to 3 inch drop (pitch) you have, the better the pergola will function. The pergola will then have a better chance of shedding light rain, and be more stable in the wind. However, the very largest projection pergolas don’t shed water very well at all as the fabric is not as tensioned at its full projection as a smaller pergola. Remember that the larger the pergola is it is also more sensitive to wind gusts. Best to only buy as much projection on your pergola as you absolutely need.

Do I need a protective hood?

If your installation is under an eve or soffit, no. If the pergola fabric will be exposed to sunlight and weather, it is a worthwhile purchase. A hood protects the pergola and motor from water and dirt when not in use. It is like a garage for your car. Without a hood, dirt will lay on the top exposed part of the fabric on the roller tube, and will ruin the fabric over time.

What other optional systems are available from Pi Pergola?

If you want you can order the Pi Pergola model which has a built-in hood and the fabric is stored and protected by the tube when retracted. Not only is this a great option, it is a more attractive-looking pergola as well. We also have more economical options like the Pi Pergola models.

What maintenance is required?

These pergolas are virtually maintenance free. For inland areas simply wash the frame and fabric once per year with mild soap and water, NOT Detergent. In salt water areas we suggest rinsing the frame and cover monthly. Use Ivory snow or Woo lite instead of detergent. We also recommend spraying all movable parts with a silicone, to protect against corrosion (See Pi Pergola warranty) and also the cleaning and care instructions from the fabric manufacturer of your fabric.

How do I clean the fabric if it gets soiled or stained?

Remember the fabric has a coating on it. You can clean lightly soiled fabric with a solution of soap flakes and water. Severely soiled or stained fabric can be professionally cleaned to look like new. Use a long scrub brush on the exposed part of the fabric under the pergola. The exposed visual part of the fabric you see, is actually the top of the fabric which gets the most dirt. Clean an area, and then extend the pergola a few inches, and repeat until the entire fabric is clean. After cleaning, let the fabric thoroughly dry before retracting the pergola.

Can these be used in the rain?

Water won’t hurt it but water weight will. If the pergola is installed with the minimum recommended angle of pitch, it is safe to use in light to moderate rain, as long as the water is not allowed to accumulate. However, it should never be left in the rain unattended, as heavy rain could cause water to pool on the fabric and possibly stretch the frame and damage the fabric and frame. Once the fabric is stretched, it will never be the same. Remember, larger projection pergolas do not shed water as well as smaller pergolas do.

Will the pergola stress my wall?

When extended, the pergola does exert a significant force at the point at which it is mounted to the wall. The load is generally spread between a numbers of installation brackets mounted about every 4 ft. These pergolas can be installed on typical 2″x4″ stud construction walls without any adverse effects. Even under excessive force, the mount will generally release before any structural problem could occur. However, make sure that your wall is a supported wall and the pergola is properly fastened with the correct type and size of bolts.

Can I still have an pergola if I have a very low clearance above my door?

If you have low head room or a restricted mounting area where you would like the pergola, we have specially designed roof brackets allowing the entire unit to be safely mounted on the roof. The roof is actually the best spot to install the pergola, as long as the brackets are properly caulked against leaking. The roof beams are heavier than a typical wall stud, and the pergola is mounted higher up in the air, which gives a better pitch and slope. In addition, the mounting surface is harder with less flexing of the brackets than a typical wall installation with siding and insulation.

Why would I want a motor for my retractable pergola?

A motor makes operation both easier and more convenient. It sure is nice to simply push a button to roll your pergola in or out, plus you can add an automatic Wind and Sun sensor or a remote control. It is proven that the customer will use the pergola more if it is motorized rather than manual.

Can I add a motor to my pergola later?

Yes, you can always add a motor later at a slightly higher cost due to the extra labor involved. Adding a motor can usually be done on the job site without removing the pergola, as long as the motor is not in a corner of the wall.

Do I need an electrician if I want a motor?

If you order an RTS series motor, then NO you can just plug it in to a wall outlet with the supplied molded cord and plug. You may still want to have an electrician wire the motor. If so, simply cut off the molded plug and have an electrician hardwire the motor.

How long does it take to receive my pergola?

Two to three weeks from the date Pi Pergola receives the order. Less if you order PARA fabric.

Will the installation permanently deface my siding?

There will be some holes from the bolts used to secure the mounting brackets, but there should not be any substantial modification needed on a common type home wall.

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